User Empathy Map Template

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User empathy map is a visualization technique that depicts all information about user’s needs, thoughts, emotions and behavior.

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cheat sheet

practical tips

Practical Tips

  • User empathy maps can capture one particular user or a group of users classified by a certain criterion.
  • Use user’s quotes about what they’re thinking.
  • Build the map based on data collected from user research.
  • Communicate the map with stakeholders, collect different perspectives, iterate.